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Have a question, found a bug, or need help with your purchase? Send us an email and we'll get back to you as soon as possible.
Email support hello@pulsetimer.fitOpen Pulse, tap the ⚡ FREE badge on the home screen, then tap "Restore Purchase". Make sure you're signed in to the same App Store or Google Play account you used to buy Premium.
Yes. Premium unlocks on any device signed in to the same App Store (iOS) or Google Play (Android) account — no extra charge.
On Android, routines and history are included in your phone's Google backup (if it's on) and come back when you reinstall. On iOS they're included in your iCloud backup (if it's on) and come back when you restore or set up a device from it, but not when you delete and reinstall the app. With PRO you can also export a backup file from the menu and import it on any phone, Android or iPhone. PRO can always be restored from your store account.
Pulse tries to keep the screen on during a session. If the screen still turns off, check your device's display timeout settings and make sure battery saver mode is not restricting the app.
Refunds are handled directly by the App Store or Google Play. On iOS, visit reportaproblem.apple.com. On Android, open the Play Store app, go to your order history, and request a refund there.